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VA: audit shows long waits at Philadelphia center

June 9, 2014
Associated Press

PITTSBURGH (AP) — The Department of Veterans Affairs has found that in Pennsylvania the Philadelphia facility has the most new enrollees waiting 60 days or more for an appointment.

The audit released Monday says the Philadelphia VA had 1,141 new enrollees wait more than 60 days for an appointment, while Pittsburgh had 443.

At the Wilkes-Barre, Coatesville and Erie VA 99 percent of all appointments were scheduled in under 30 days, compared to 98 percent at the Pittsburgh VA and 94 percent at the Philadelphia VA.

The audit found that several VA centers in Pennsylvania, including Philadelphia and Pittsburgh, will require additional review and further actions.

Nationally 13 percent of VA schedulers reported supervisors telling them to falsify appointment dates to make waiting times appear shorter.

 
 

 

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